David Billson

Highly experienced and result-oriented Technical Business Analyst specialising in process improvement and implementing workflow solutions. Proven track record of overseeing projects from inception to execution and beyond. Expertise includes managing day-to-day system support, requirement gathering, stakeholder management, designing process improvement workflows, and ensuring successful implementations.

Accomplished process improvement analyst with a portfolio of over 250 designed and implemented business processes, contributing to essential system functionality and UI design. Adept at leading teams in incorporating robotic process automation (RPA) into workflow systems, automating tasks and optimising user productivity. From inception to delivery and continuous support, consistently demonstrates proficiency in the design and development of workflow systems.

Key skills and technical capabilities

• Collaborating with business sponsors and subject matter experts (SMEs) to gather requirements, define scope, create system and process flow maps (BPMN), develop prototypes, estimate project timelines, conduct system and user acceptance testing (UAT), and oversee the implementation of business process automation projects.
• Engaging with various stakeholders, including business teams, IT departments, and third-party providers, to develop and support workflow solutions as needed.
• Establishing and leading a monthly workflow user group that includes all system users.
• Proficient in both Agile SCRUM and Waterfall project life-cycle methodologies.
• Skilled in user experience (UX) and user interface (UI) design, encompassing activities such as storyboarding, prototyping, and creating wire-frame solution designs.
• Possessing strong analytical abilities to understand and effectively communicate the impact of system-level changes to the business and user community.
• Demonstrated experience in engaging key stakeholders throughout the project lifecycle.

Proficient in utilising the following tools and technologies:

• MS Office suite, including Visio, Word, Excel, and PowerPoint.
• Azure DevOps, with experience in managing Product Backlog items, User Stories, Test Plans and Test Cases, and Defect Management.
• Jira and Confluence, extensively used for software development purposes.
• BPMN 2.0, notation used for process mapping and design.