David Billson

Hampshire, London, Surrey, West Sussex & Remote


Highly experienced and result-oriented Technical Business Analyst specialising in process improvement and implementing workflow solutions. Proven track record of overseeing projects from inception to execution and beyond. Expertise includes managing day-to-day system support, requirement gathering, stakeholder management, designing process improvement workflows, and ensuring successful implementations.

Accomplished process improvement analyst with a portfolio of over 250 designed and implemented business processes, contributing to essential system functionality and UI design. Adept at leading teams in incorporating robotic process automation (RPA) into workflow systems, automating tasks and optimising user productivity. From inception to delivery and continuous support, consistently demonstrates proficiency in the design and development of workflow systems.

Key skills and technical capabilities

  • Collaborating with business sponsors and subject matter experts (SMEs) to gather requirements, define scope, create system and process flow maps (BPMN), develop prototypes, estimate project timelines, conduct system and user acceptance testing (UAT), and oversee the implementation of business process automation projects.
  • Engaging with various stakeholders, including business teams, IT departments, and third-party providers, to develop and support workflow solutions as needed.
  • Establishing and leading a monthly workflow user group that includes all system users.
  • Proficient in both Agile SCRUM and Waterfall project life-cycle methodologies.
  • Skilled in user experience (UX) and user interface (UI) design, encompassing activities such as storyboarding, prototyping, and creating wire-frame solution designs.
  • Possessing strong analytical abilities to understand and effectively communicate the impact of system-level changes to the business and user community.
  • Demonstrated experience in engaging key stakeholders throughout the project lifecycle.

Proficient in utilising the following tools and technologies:

  • MS Office suite, including Visio, Word, Excel, and PowerPoint.
  • Azure DevOps, with experience in managing Product Backlog items, User Stories, Test Plans and Test Cases, and Defect Management.
  • Jira and Confluence, extensively used for software development purposes.
  • BPMN 2.0, notation used for process mapping and design.


Stuff that boosts my productivity, and generally makes my life easier.


MacBook Air MacBook Air

13" M2 processor with 16 GB of memory

Keychron K3 Keyboard Keychron K3 Keyboard

Low profile wireless mechanical keyboard

Felxispot SanoDesk Felxispot SanoDesk

Adjustable Standing Desk

Herman Miller Aeron Chair Herman Miller Aeron Chair

The ultimate office chair

Wacom Intuos Tablet Wacom Intuos Tablet

Works better than a mouse

Wacom Intuos Tablet Scandyna Pod Speakers

Excellent desktop speakers

Apple Airpiod Apple Airpods

Nothing Earstick Nothing Earstick

2nd Choice after Apple Airpods

iphone 14 ProiPhone 14 Pro

Apple WatchApple Watch

Keep track of fitness


StarbucksStarbucks Coffee

Fuel for work


Keeping my keys organised.

Mont BlancMont Blanc

When you need to go anologue

Software & Apps

Nirvana GTD  Nirvana GTD

 The best GTD Software accessible on Mac & Windows PCs

Apple Music Apple Music

Music keeps the productivity moving

Adobe XD Adobe XD

 Excellent for Wire framing UI prototypes

Nintex K2 Nintex K2

 Workflow Software

Microsoft Office 365 Microsoft Office 365

Intervals Intervals

 Sports and Fitness Tracking